FAQs
Ordering
Do I need an account to place an order?
No — you can check out as a guest. However, creating an account lets you track orders, view your order history, and reorder quickly. If you're a business customer, a trade account gives you access to exclusive pricing and support.
Can I amend or cancel my order after placing it?
If your order hasn't been dispatched yet, we'll do our best to accommodate changes. Contact us as soon as possible and we'll advise on what's possible.
Do you offer bulk or volume pricing?
Yes. Trade account holders receive exclusive pricing that reflects the volume and regularity of their orders. Apply for a trade account or get in touch to discuss your requirements.
Delivery
Where do you deliver?
We deliver across the Republic of Ireland. At this time we do not ship outside of Ireland — if you have a specific requirement, contact us to discuss.
How long does delivery take?
Standard delivery takes 2–3 working days nationwide. Orders placed before 2pm are dispatched the same day.
How much does delivery cost?
Delivery is free on orders over €75. Orders below €75 are charged a flat rate of €5.95.
Can I arrange a scheduled or regular delivery?
Yes — trade account customers can contact us directly to arrange scheduled or recurring deliveries to suit their business needs.
Products & Safety
Do your products come with Safety Data Sheets (SDS)?
Yes. Safety Data Sheets are available to download on the relevant product pages for all chemical and hazardous products. If you can't find the SDS you need, contact us and we'll provide it directly.
Are your PPE products compliant with Irish and EU standards?
Yes. All PPE products we supply meet the relevant CE marking and EU regulatory requirements. Product listings include compliance information where applicable.
I need a product that isn't listed on your website — can you source it?
Quite possibly. Get in touch with details of what you need and we'll let you know if we can help.
Returns
What is your returns policy?
You can return unused items in their original packaging within 14 days of delivery for a full refund. Please contact us before returning any item so we can guide you through the process. See our full Delivery & Returns page for details.
Can I return chemical or hazardous products?
Items that are hazardous, chemical-based, or have been opened for safety reasons may not be eligible for return. Please contact us before sending anything back and we'll confirm eligibility.
What if my item arrives damaged or faulty?
We're sorry to hear that. Contact us and we'll arrange a replacement or full refund at no cost to you.
Trade Accounts
How do I apply for a trade account?
Simply get in touch with your business name, address, VAT number (if applicable), the products you typically purchase, and your estimated monthly order volume. We'll have you set up quickly. You can also read more on our Trade Accounts page.
I'm an existing trade account customer — who do I contact for support?
Contact our team directly and we'll connect you with your account manager.
Still Have a Question?
If you haven't found the answer you're looking for, we're happy to help. Contact us and we'll get back to you within one business day.